Our client, a leading investment bank, is looking for a VIP End User Support Engineer to join their technical services team. This role will be supporting their senior executives inside the firm. Great exposure working with some of the best people in the industry. Perm Position.

Responsibilities:
– Provide high-level customer L1 IT support for Senior Executives, VIPs, and Board members.
– Provide high-quality technical support including desktop computers, software, mobile devices, etc.
– Manage regional video conferencing solutions including setup meetings, configuration, and troubleshooting.
– Technical support including Real-time market data support, Mobile, VPN, and VDI.
– Work with other technology teams for new technology solution setup and deployment.
– Constantly evaluate the desktop service support model and enhance the service level with suggestions and changes.

Requirements:
– Experience in providing high-quality desktop, helpdesk, or technical support in a professional service field.
– Great experience in providing a high-quality end-user technology service.
– Troubleshooting experience in Windows Desktop (10/11), MS Office, Apple Mac, Bloomberg, Zoom, Mobile Solutions etc.
– Experience with end-user desktop technology project management including upgrades, implementation, and change.
– Experience working in a trade floor or investment banking environment including Real-Time Market data support is a great plus.
– Excellent customer service personality.
– Excellent communications skill in English, Mandarin, and Cantonese.
– Higher Diploma or Degree in Computer Science or IT-related Discipline is highly preferred.

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Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large-scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License # 68987)