Our client is a leading Financial Trading System Provider, they are looking for a Trading Support Lead for their global equities support. The selected candidate will be leading a small team in Singapore to deliver trading support. Great exposure in a fast-paced environment.
– Leading the trading support for traders/clients across calls, and messaging systems.
– Work directly with traders/clients to build a trusted relationship and provide timely technical/functional support
– Analyze the calls, communications and incidents to evaluate the resolutions.
– Work with the client onsite to assist the issue resolution and understand their business needs.
– Review the delivery of the services and ensure the best practice is enforce across the client communications, incident progression and investigations.
– Experience in application and functional support across trading system in a production environment.
– A strong analytical and proactive mindset in problem-solving, especially when it is time sensitive and under pressure.
– Team management experience in mentoring / leading other people, performance management, global counterparts liaison etc.
– Financial trading experience is highly preferred, ideally in the Cash Equities Trading space.
– Proficient in the following technical skills: Unix/Linux, SQL, Shell, FIX, Python, Perl, etc would be highly preferred.
– Excellent communication in English and interpersonal skills. Mandarin and Japanese speaking skill are preferred.
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