Our client, a leading global law firm, is looking for a Technical Support Specialist to provide helpdesk and deskside IT support services to their HK and global users (including lawyers, senior partners, VIPs, top management etc).
– Provide end-user technical support for HK and other global offices.
– Respond to telephone / email / deskside inquiries from internal users on technical support, troubleshooting and resolution.
– Hands-on role including desktop installations (hardware, software, mobile devices etc), configuration, systems testing, and day-to-day support covering end-user desktop & business applications.
– Routine hardware and software maintenance for the end user space.
– Manage IT Inventory and maintain proper records.
– Support infrastructure related projects.
– 5+ years of experience in a Helpdesk / Technical support role, Law Firm experience is a plus
– Good experience in computer hardware, including, PC, printers, laptops / mobile devices; and software, including ,Windows 7/10 Desktop, MS Office/O365, Outlook; Active Directory maintenance; and Telecom / Mulitmedia / VC support etc.
– Prefer experience in supporting other Law firm related applications, such as, document management systems, case management systems, PowerWord, Microsoft Project etc
– Proactive and positive attitude. Excellent customer service oriented mindset.
– Excellent verbal and written communications skills in English and Cantonese
– Bachelor / Higher Diploma in IT related discipline.
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