Our client, a rapidly growing Global IT Solutions Firm, is looking for a Technical Support Engineer to join their infrastructure team. This role will be supporting their internal users and will have exposure to global end-user technology projects.
– Provide Level 1 IT support to internal users, including, PC / Laptop / Phone / Printer hardware, Desktop & Business Applications, VC & mobile devices etc.
– Respond to telephone / email / desk-side technical support enquiries, provide troubleshooting and resolution.
– Work with global technology teams for new technology solution setup and deployment.
– Routine hardware and software maintenance for the end user space.
– Bachelor / Diploma or background in IT related discipline
– 1+ years of experience as an IT Support / Helpdesk or related area
– Experience in supporting Windows (XP/7/10) and MAC OSX desktop, Active Directory / User Account maintenance, MS Office, E-mail platforms, Mobile Devices, basic Network connectivity troubleshooting etc.
– Experience in end-user desktop technology projects
– Proactive, energetic, and positive attitude
– Good customer service manner & mindset
– Excellent communications skills in English. You will be working in a global environment with mainly English speakers
Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment
We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.
Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.
Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.
To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/