As a Support Analyst, you’ll be responsible for production & UAT support of Corporate Applications working actively with users & other team members within the Corporate & Finance IT.

Job Responsibilities:
– Provide support across Corporate IT systems
– Understanding of issue’s criticality and on-time escalation management, Incident Management communication to Stakeholders within the operational vertical.
– Act on production incidents, manage service requests and collaborate with other IT teams for resolutions
– Diagnose and resolve day-to-day system and application issues.
– Prepare and perform change releases as part of Change Management
– Develop some basic scripts (SQL or Linux) to monitor the system’s health.
– Manage weekend events like software releases, BCP testing rehearsals etc.
– Provide on-call support after office hours and weekends from time to time (rotation-basis).

Essential Skills and Experience:
– 3+ years of experience in application support
– Scripting knowledge (Shell/Unix Scripting)
– Hands-on experience supporting and managing Java-based applications
– Hands-on experience with Unix/Linux OS, Relational Databases, and SQL.
– Experience in production support including Issue communication/incident management/change management.
– Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on long-term solutions.
– Capable of meeting tight deadlines and working under pressure/multi-tasking
– Strong sense of personal responsibility and disciplined.
– Good team player. Capable of working in a fast-paced and dynamic environment.
– Strong desire to learn new technologies to adopt and propose best practices.

Preferred Skills, Experience and Competencies:
– Knowledge and experience of Finance and Treasury systems such as Oracle EPM, Front Arena and SAP FICO interfaces
– Prior experience in the Financial services domain is preferred but not required
– Knowledge of ITIL processes.
– Experience as DevOps (CI/CD/CT) / Support Engineer will be added advantage
– Exposure to Jenkins, Docker & Kubernetes
– Exposure of testing automation (Junit & Selenium etc.)
– Exposure to software engineering tools/applications (like Confluence, Jira, Git)

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Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large-scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License # 68987)