Exciting opportunity for a top-calibre Services Management Lead to work in a technically challenging environment.
Requirements and Responsibilities:
– To ensure Service Center training, project service transition across Infrastructure and Applications
– ITIL experience, ensure incidents and problems are handled timely and with the right priority
– Communicate KPIs to team clearly. Ensure escalations are done correctly
– Find out ways to improve service level
– Fluency in English
– Degree from a reputable University
Please mention current and expected salary on the CV otherwise your CV WILL NOT be processed.