Pinpoint Asia is the leading specialist Financial recruitment firm in the Asia Pacific region.

We have carefully and strategically grown our client base to cover a number of the world’s top financial institutions including some of the most renowned names on Wall Street.

Our significant market reputation and status as the leading search firm for many of our select clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.

To get ahead, contact us at www.pinpointasia.com

Our client, a leading financial institution, is looking for professional and experienced RTGS Services Support Advisors to join their growing team.

Responsibilities:
– Handle telephone hotline enquiries from RTGS system users
– Provide support services to the users by advising/guiding/training them on the RTGS applications and answering their enquiries
– Carry out investigations to identify system problems, and escalate issues to the relevant internal IT teams
– Deliver excellent customer service to both internal and external clients
– Actively participate in service improvement initiatives within the team; recommending changes to procedures/processes/systems

Requirements:
– Bachelor’s degree or equivalent in Business Administration / Information Technology
– 5+ years of relevant experience within banking industry and call centre IT service support
– Must have experience in providing support services to users of RTGS
– Strong client servicing skills and telephone manner are essential
– Excellent communication skills in English and Cantonese