The successful candidate will play a key role in the Remote Computing team working in Hong Kong and manage the Remote Computing infrastructure for the firm across Asia. The team’s focus is to provide specialist (Level 3) support for core Remote Computing infrastructure including wired and wireless remote computing. The role is responsible for project delivery as well as for technical escalation and support. Products currently covered include Blackberry Enterprise Server, Good Technologies, Citrix Access Gateways / Citrix Secure Gateways, Array Networks VPN technology, RSA SecurID, and client devices.

Key Tasks Include:
– Deployment, management, and technical escalation for Asia Remote Computing infrastructure, including BES, VPN gateways, CSG (Citrix Secure Gateway), CAG (Citrix Access Gateway), Vovpn, SMRT, GEWIS, WebDAV
– Project management and execution for Remote Computing infrastructure
– Blackberry device certification in conjunction with the global team
– Incident management in conjunction with the ECC (Enterprise Command Center)
– Change management including filing and executing turnovers
– Capacity management and reporting
– Coordination with vendors and global team on technical issues
– Managing Remote Computing Infrastructure during Business Continuity Tests and Power Downs
– The role requires the candidate to attend weekly and ad hoc conference calls with global colleagues, sometime at night

Required Skills:
– Extensive experience of BES 5 administration and BES infrastructure
– Strong support experience on BlackBerry devices
– Good understanding of Microsoft Exchange and Outlook
– Working knowledge on Windows Networking and VPN technology
– Proven ability in solving multi-layered technical problems
– Capable of effectively handling outage situations
– Bachelor’s Degree in Engineering or Computer Science

Desired Skills:
– BlackBerry Certified System Administrator and BlackBerry Certified Support Specialist
– Experience with CAG (Citrix Access Gateway) and CSG (Citrix Secure Gateway)
– Knowledge of Good Technology
– Experience with various tablets on platforms like iOS and Android

Interpersonal Skills:
– Self-motivated with record of successfully deploying projects in a large scale and complex technical environment
– Strong interpersonal, presentation, verbal and written communication skills
– Strong sense of personal responsibility, drive, and integrity
– Excellent team player capable of earning the respect of colleagues worldwide
– Formal project management training is preferred.
– Excellent command of written and spoken English
– Spoken Mandarin is preferred