Our client a leading global financial firm is looking for a proven regional operations project manager / process manager to join their strategic Asia insurance team.

Responsibilities:
– Work closely with senior managers (including COO, operational heads, functional heads) and various stakeholders (policy servicing teams, IT, RPO, Risk, etc.) to ensure the following:

1. Processes and Standards Improvement

– Standardize and improve strategic processes across the region
– Review all new product proposals and ensure alignment with the regional strategic process
– Drive quality improvement projects across the region to improve efficiency and reduce costs. Drive process standardization and adherence in all countries in the region and be the process point of contact for all issues related to product and system
– Maintain the on-line knowledge management tool and be responsible for administration, support & development. Ensure all country requirements are reflected as required

2. Systems

– Develop the regional strategy and roadmap for key operations systems
– Act as the key liaison for prioritization of country requirements for system enhancements. Ensure alignment with regional strategy and priorities according to budget
– Provide training and support as required in relation to system enhancements and upgrades

3. Operations Expertise

– Provide input to projects in the region as the subject matter expert of customer operations
– Monitor the management of existing operations practices to improve efficiency

Requirements:
– 7-10+ years of experience in operations processes, operations project management, preferably in a regional insurance role
– In-depth knowledge of insurance operations processes together with an understanding of the insurance products would be highly preferred
– University graduate, preferably in Business, Finance, IT or related disciplines
– Knowledge of Policy Admin systems is preferred
– Excellent communication skills and ability to influence stakeholders at all levels
– Prior experience in regional project management