Our client, a leading insurance group is looking for a Production Support Manager to manage the production support environment with its flagship digital technology platform. The selected candidate will be maintaining the production environment on a Cloud-based platform. Fantastic opportunity to work on a large-scale platform.

Responsibilities:
– Manage the system support, administration, and maintenance of the production system environments.
– Manage system incidents and work with the Hong Kong and regional technology teams and service providers on incident resolutions.
– Establish the production support model across the support layer, communication protocols, and escalation models.
– Manage the system environment change which supports various project activities.
– Manage system user access including connectivity and access issues.
– Monitor and lead the resources and capacity planning of the production environment.
– Work with the vendors and regional resources in providing implementations and change.

Requirements:
– Around 8 years of working experience in managing production support environments.
– Experience with public cloud (ideally Azure) based application management experience is highly preferred.
– Strong experience in Azure technology and services is preferred.
– Knowledge of Windows, Linux, and Azure SQL Server.
– Experience in the financial industry including banking or insurance would be preferred.
– Bachelor’s Degree from a reputable University.
– Excellent communications skills in English and Chinese (Cantonese)

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Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large-scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

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