Our client, a leading investment bank is looking for a VP / Director level of Production Support Lead to provide L1 & L2 support on their Front of Bank office systems across FICC and EQD business. This role will also lead a team of support analysts to provide support across critical systems across both in-house and vendor systems.

Responsibilities:
– Provide functional and technical support for pre-trade and post-trade front office trading systems covering FICC and Equity Derivatives Trading.
– Work directly with Traders and Sales to build trusted relationships and provide timely technical/functional support.
– Work with technology teams regarding long-term support issues and improvements; Proactively find ways to improve the long-term stability of the trading platform.
– Provide expert technical knowledge of application management in relation to system components, functionality, interfaces, data flows, and business rules.
– Configure the system monitoring rules and respond to monitoring alerts.
– Take ownership of production issues and provide incident management
– Provide project management as necessary (capacity, performance, upgrades, reporting, documentation).
– Mentor junior team members and provide technical training to new joiners of the team.

Requirements:
– At least 8 years of system and production support in Capital Markets, FICC, or Equity Derivatives products at a reputable financial firm or bank in a Front Office or Middle Office environment.
– Proficient in the following technical skills: Unix/Linux, SQL, Shell, FIX, Python, Perl, etc
– Experience with TBricks, TOMS, Calypso, Broadridge, or similar products.
– Possess energy and enthusiasm to thrive in a time-sensitive environment.
– Independent and mature; Strong problem-solving skills. Recent Team Leadership experience is preferred.
– Excellent communication in English and interpersonal skills

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