Exciting opportunity for a Lead Infrastructure/Desktop Support professional. Great remuneration and growth potential.

Specific Role Responsibilities and Requirements:
– Service Level Management of the Executive Services offering in the region
– 24×7 support (On-call availability required)
– Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
– Ensuring desktop and personal devices interconnect seamlessly with diverse systems including authentication systems, file, email and application servers as well as administrative systems
– Home support including troubleshooting of software, hardware and network devices
– Direct interaction with vendor support contacts to resolve technical problems
– Collaboration with other IT teams as appropriate to determine and resolve issues
– Pre-meeting and in-room conference room testing and support of audio / visual equipment as needed
– Onsite support of internal and external meetings and Events (i.e. Board Meetings, Annual General Meetings, Town Halls)
– Developing and maintaining operational and configuration documentation for all supported hardware and software
– Conducting research and remain current on emerging products, services, protocols and standards and provide recommendations for technical enhancements
– Preventative maintenance and diagnostic activities
– Traveling to off campus locations to provide technical assistance when required
– Leading technical projects to implement new technologies and service offerings to the firm’s top Executives
– Management of key client relationships in the region
– Performance management, training and development of staff members

HK-based candidates HIGHLY preferred.