Our client, one of the top investment banks here in Hong Kong, is looking for a L2 Desktop Support Engineer to join their team and help support their users in a fast-paced environment.

Candidates who can demonstrate lead experience (or potential to become a lead) are strongly preferred as we would like to find a candidate who can grow with the role.  Excellent opportunity.

Responsibilities:
– Provide second-level helpdesk & end-user technical support across front and back-office functions in HK and APAC.  Conduct troubleshooting on hardware and software.
– Respond to telephone/email/walk-in enquiries for technical support.  Provide troubleshooting and resolution.
– Hands-on support role across PC / Laptop / Phone / Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting.
– Routine hardware and software maintenance for the end-user space.

Requirements:
– 5+ years experience in a Technical Support role, preferably within the banking and finance industry.
– Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows 10, Microsoft Office, and O365).
– Experience administering Active Directory, Exchange, and Windows Server.
– Basic network troubleshooting knowledge.
– Excellent written and spoken communications skills in English and Cantonese.
– Bachelor’s degree in IT, Computer Science, or related discipline
– Proactive, energetic, and positive attitude
– Good problem-solving and analytical skills
– Excellent customer service-oriented mindset

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Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large-scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License # 65791)