Our client, a tier 1 global investment bank, is looking for an IT Support Engineer to join their APAC Helpdesk/Technical Support Team.

Responsibilities:
– Provide second-level helpdesk & end-user technical support across the front and back-office functions in HK and APAC. Conduct troubleshooting on hardware and software.
– Respond to telephone/email enquiries for technical support, and provide troubleshooting and resolution.
– Hands-on support role across PC/Laptop/Phone/Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting.
– Escalate unresolved/complex issues as appropriate.
– Routine hardware and software maintenance for the end-user space.
– Support desktop and infrastructure-related projects.

Requirements:
– 2+ years experience in a Technical Support role, preferably in the banking industry
– Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows Desktop, MS Office/O365, Outlook, etc.).
– Some experience in Active Directory / Windows server / Citrix administration and support
– Basic network troubleshooting knowledge
– Excellent verbal and written communications skills in English
– Diploma or above in IT-related discipline
– Proactive, energetic, and positive attitude
– Good problem-solving and analytical skills
– Excellent customer service-oriented mindset

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