Our client, a well-respected Global Blockchain Firm, with offices in the US, Europe and Asia, is looking for an IT Support Engineer to join their Technical Support Team.
– Provide end-user technical support for all internal applications, systems and hardware.
– Respond to telephone/email inquiries and Ticketing System for technical support, provide troubleshooting and resolution.
– Hands-on support role covering MacOS/Win 10/Laptop/Phone/Printer hardware, Desktop & Business Applications, VC & multimedia equipment, MDM etc.
– Escalate unresolved/complex issues as appropriate.
– Routine hardware and software maintenance for the end user space.
– Support infrastructure-related projects.
– At least 3 – 5 years experience in a Technical Support role in a corporate working environment
– Experience in providing technical support for MacOS / Win 10, laptop/notebook, mobile phones & MDM (preferably JAMF), VC & multimedia equipment, and computer software
– Basic network troubleshooting skills (TCP/IP, DNS etc) is ideal
– Good verbal and written communications skills in English
– Diploma or above in IT related discipline
– Proactive, energetic, and positive attitude
– Good problem solving and analytical skills
– Excellent customer service-oriented mindset
Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment
We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.
Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.
Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.
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