Our client, a well-known Global Asset Management Firm, with offices in the US, Europe and Asia, is looking for an IT Support Engineer to join their APAC Technical Support Team.  This is a new headcount to support their company growth and expanding office in HK.

Fresh graduates are more than welcome to apply

Responsibilities:
– Provide end-user technical support.  Conduct troubleshooting on hardware and software
– Respond to telephone / email inquiries for technical support, provide troubleshooting and resolution
– Hands-on support role covering PC/Laptop/Phone/Printer hardware, Desktop & Business Applications, VC & multimedia equipment
– Escalate unresolved/complex issues as appropriate
– Routine hardware and software maintenance for the end user space
– Support infrastructure related projects

Requirements:
– 1 – 5 years experience in a Technical Support role
– Experience in providing technical support for computer hardware (PC, laptop / notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows Desktop, MS Office, Outlook / Notes).
– Good verbal and written communications skills in English, Cantonese, and Mandarin (a plus)
– Diploma or background in IT related discipline
– Proactive, energetic, and positive attitude
– Excellent customer service oriented mindset

______________________________________________

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/