Our client, one of the top MNCs in the region are looking for an IT Helpdesk Support analyst to join their team.  This is a great opportunity for a talented team player to join a strong, tightly knit group in a great working environment

Responsibilities:
– Provide world-class helpdesk support to a diverse and multicultural user base.
– Take responsibility for call resolution, track and see-through to issue resolution
– Maintain close communication with team lead and senior management re: major incidents and reporting
– Excellent attitude and customer service mindset.  This is a highly interactive role with end-users.

Requirements:
– At least 2 years’ experience in a hands-on helpdesk role:
• Windows XP – Windows 7, Outlook, Microsoft Office
• Active Directory & Email (Exchange) administration: access and permissions
• Additional expertise supporting handhelds (Blackberry, iPhone), networking and Citrix a definite advantage

– Experience in a user-facing role highly desired: end user training, advice and guidance

– University degree in Computer Science, Engineering, or related discipline

– Excellent communication skills in English and Chinese (Cantonese or Mandarin).  Experience with Chinese input & ENG-CHN dictionaries/tools a definite advantage.