Our client, a leading regional bank, is currently looking for an IT Helpdesk Support to join their IT Support team. The selected candidate will be responsible for servicing regional headquarter. Work-life balance position with good firm culture.
– Provide IT Support including End User Computing and market data systems to internal users across the banking and financial business.
– Maintain a stable and consistency desktop infrastructure services.
– Handle daily support and incidents with proper incident management process, aligning with the internal service level.
– Surprise local vendors on delivering IT services.
– Responsible for applications deployment and executions.
– 3 years experience in an IT Helpdesk Support role with a Banking or Financial environment.
– Strong knowledge in computer hardware and software including Windows Desktop, MS Office, and back-end administration (Windows Server, AD, Exchange).
– Experience supporting applications in a trading environment (Bloomberg or Thomson Reuters) is preferred.
– MCITP, CCNA or ITIL is preferred
– Proven track record in delivering excellent customer service and support.
– Excellent verbal and written communications skills in English and Cantonese.
– Bachelor / Higher Diploma in IT related discipline.
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