Our client, a leading conglomerate, is looking for a Head of End User Technology and Support for their large user bases in Hong Kong. The successful candidate will be leading the end-user technology across design, architecture, implementation, and support.

Responsibilities:
– Provide leadership and directions of the end-user support and technologies teams across engineering management and support services.
– Provide vision on emerging technologies on end-user and collaboration, and design and plan of next-generation End User technologies.
– Oversight of the ITIL support model across the offices through hotline, helpdesk, physical support, and VIP support to provide effective end-user support.
– Manage large scale end-user technology programme across the group.
– Overview of the solutions and design, and provide the appropriate technical guidance over the build and deployment.
– Build and maintain an effective working model between the Technology team, leaders, and other stakeholders across end-user technology planning and deployment.
– Working with internal clients to understand their requirements and translate them into technology solutions.
– Review vendor arrangements and ensure the right expertise and services to deliver the best engineering solutions.

Requirements:
– Extensive End-User Technology knowledge and experience with large team leadership exposure.
– A strong track record in leading a sizeable End-User Technology engineering team and support team.
– Extensive experience in designing and delivering large scale end-user technologies projects.
– Excellent analytical, problem-solving, and decision-making skills.
– Significant experience in managing End User Support Service and Operations across multi-office and large users base (couple thousands).
– In-depth technical knowledge in Wintel and Apple platform including MS Office Suite, Exchange and SharePoint.
– Strong technical knowledge and experience with Citrix VDI Solution.
– Large scale PC/Mac deployments project experience as well as Mobile Device Management (MDM) for iOS and Android devices.
– Certifications in MCSE, MCDST, MCP / PMP, Prince 2 / ITIL is a great plus.
– Strong Vendor management experience across negotiation and deployment.
– Great communications skill in English and Cantonese.
– Strong interpersonal skills to work with all level of stakeholders from senior management to general staffs.

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