My client, a leading financial institution, is looking for a Technology Manager with the focus on End User Services across its business users. The selected candidate would be managing the End User Services Support and Infrastructure Support. Great remuneration and benefit.
– Manage the technology needs between business and IT.
– Manage the End User Services delivery across desktop support, technical support and IT assets inventory.
– Manage the service vendor and provider on performance, SLA, reporting, and governance.
– Manage the ITIL function including incident, problem and change management.
– Manage the support function on network, service, cloud, infrastructure and shared services.
– Coordinate the security patching and vulnerability check.
– Manage IT project implementation and keep track of progress.
– Support the DR plan and BCM/DR drill.
– At least 5+ years of experience in technology experience across End User and Technology Services.
– Experience in general infrastructure management and support function across Networking, VM, Active Directory, Windows Server, Linux/Unix, and Cloud.
– Vendor Management experience, including service delivery, outsourcing management and governance.
– Cloud (Hybrid / Public) experience is a great plus.
– Project Management experience is a great plus.
– Great personality and people skill. Excellent Communications skills in both written and spoken English.
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