Our Client (a global and well-known firm) is looking for a talented End User Computing Engineer to join their team in Singapore.

Expectations of the role
– Provide support for the day-to-day service delivery, escalation, problem-solving and implementation tasks.
– Proactive systems monitoring, problem identification, analysis and resolution
– Support of multiple technologies associated with the desktop infrastructure, to agreed service levels. These areas include Windows 10, build, deployment and support activities.
– Able to communicate appropriately at all levels and to develop and encourage effective communications processes across Technology.
– Taking part in multiple projects and programmes of system change, and the associated maintenance and support duties.
– Ensure documentation, policies and procedures are maintained and adhered to.

Experience:
– Minimum of 5 years of relevant IT systems experience.
– Operational experience in systems management.
– Detailed knowledge of the following:
– Windows 10 O/S
– Performance monitoring, troubleshooting and debugging
– Deployment of task sequence builds /packages using MECM
– End-user device builds on tablets, laptops and smartphones, drivers and firmware deployment

Useful to have:
– VPN and sync technologies
– Mobile management technology such as Intune, and phone synchronisation technologies
– Release processes and cycles including UAT, deployment rings and configuration targeting.

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