Our client, a leading Financial firm in Hong Kong is looking for a Deskside Support/Service Desk Lead to join their team.

Responsibilities:
– Lead a Service Desk Team
– Troubleshoot and resolve VIP users’ technical issues.
– Troubleshoot and resolve technology-related issues such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Teams.
– Perform regular technology tasks such as generating reports, technical setup, review, sizing/optimization, update/upgrade, performance reporting, and permission review of various end-user systems.
– Prepare documentation such as user manuals, help guides, and FAQs.

Requirements:
– Bachelor’s degree in Computer Science or related field.
– Proven experience as an IT Support Lead
– VIP Support Experience
– Solid understanding of IT infrastructure and networking principles.
– Strong problem-solving and communication skills.
– Ability to work collaboratively with cross-functional teams.
– Positive attitude and willingness to learn.

______________________________________________

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large-scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License # 68987)