Our client, a leading Insurance Group, is looking for an Azure Cloud Operations Manager to join their technology team. The selected candidate will be the key person who manage the ongoing cloud infrastructure operations and ensure the uptime of the infrastructure services.
– Working with the Infrastructure team and end users to facilitate and support the Azure Cloud Operations which fulfilling the SLA
– Maintain stability in a production environment by ensuring/implementing best practice, enterprise standards, governance and well-defined processes (ITIL)
– Drive process improvements and ensure that process/procedure changes are documented/communicated.
– Provide timely and proactive incident management
– Implement long-term improvements and enhancements
– Provide/manage documentation
– Provide enterprise change management
– Work with the technology teams for operation and project delivery
– Around 8 – 10 years of IT infrastructure management experience in a financial or enterprise environment
– Hands-on technical background in infrastructure support/operations previously (network, VM, windows server, linux, active directory, etc.)
– Understanding of cloud computing including Azure Cloud would be preferred
– Excellent problem diagnostic/resolution skills; Results oriented
– A passion for improving processes and commitment to customer satisfaction
– Good organizational and time management skills to work on multiple tasks/projects simultaneously
– Well versed with ITIL processes and tools
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