Our client is a prestigious international firm, where they are looking for an Asia Incident & Service Manager to manage the regional Chan, Incident, and Problem Management. Great exposure in an international environment with great remuneration. Perm position.
– Manage the regional and global incident management with change management, problem tracking, solutions suggestion.
– Facilitate effective communication across multiple technologies and business teams for resolution in a timely fashion.
– Manage critical and high severity incidents and lead the resolution to service resume.
– Assess the severity of the outage in a timely manner in regards to the business impact and technical complexity
– Identify the possible trigger point of the problem and liaise with the Engineering Team on these issues.
– Manage the knowledge base of the application and provide recommendations for future prevention.
– Incident Management experience across a large-scale technology platform in application and infrastructure services.
– Incident Management experience with ITIL. Experience in Change Management.
– Excellent analytical and problem-solving skills. Ability to drive change and improvement for the platform through production support.
– Understanding of infrastructure and application platform.
– Strong facilitation skills with different stakeholders and technical teams.
– Excellent troubleshooting skills and be attentive to details.
– Bachelor’s Degree from a reputable University.
– Strong communications skills in English.
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