Our client, a leading insurance firm, is looking for an Application Support. Excellent remuneration.
– Responsible for the internal agency and customer-facing mobile apps
– Carry out incident management procedures, manage daily production problems; ensure effective and timely resolution and communications to the user.
– Control failures and ensure satisfactory performance and operation of the systems by monitoring the performance⁄ operation, quickly address any issues.
– Bring together with different tech supporting teams during critical incidents and for preventative action planning.
– Conduct System QA Testing and assist in UAT; perform deployment or upgrade of mission-critical applications and systems.
– Provide on-call support as part of a rotational schedule to support the needs of the business after office hours.
– At least 5 years of experience supporting a financial workplace environment.
– Application support knowledge from insurance firms is a plus
– Technical understanding of mobile apps, application server, database, network, cloud
– Experience in working in an environment needing both end-user communication as well as technical team communication
– Self-motivated, able to work under pressure
– Experience in incident management, helpdesk support
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